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Clínica Shimon

Privacy Policy

Last updated: July 28, 2026

This Privacy Policy describes how Clínica Shimon («Clínica Shimon,» «we,» «us,» or «our») collects, uses, discloses, and protects the personal information of visitors to our website (https://clinicashimon.com) and of patients and prospective patients who contact us, request an appointment, or otherwise interact with our dental clinic. We are committed to protecting your privacy and to handling your personal data, including sensitive health data, in accordance with Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and its Regulations, as well as applicable international best practices for personal data protection.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The entity responsible for the collection and use of your personal data (the «Data Controller») is:

Business name: Clínica Shimon

Address: Paseo de las Palmas 920, int. 201-202, Col. Lomas de Chapultepec, C.P. 11000, Ciudad de México, Mexico

Phone / WhatsApp: +52 55 5403 7089 (WhatsApp)

Email: info@clinicashimon.com

Website: https://clinicashimon.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

2.1 Information you provide directly
  • Identification and contact data: full name, email address, phone number, and company (if applicable), when you submit our contact form.
  • Service inquiry details: the type of dental service or treatment you are requesting information about.
  • Appointment information: preferred dates, times, and any details you share when scheduling a consultation by phone, WhatsApp, or email.
  • Health and dental information: information about your dental and general health history, symptoms, treatments, and related clinical records that you provide before, during, or after an appointment. This is considered sensitive personal data.
  • Any other information you choose to include in messages sent to us.
2.2 Information collected automatically
  • Technical data such as IP address, browser type, device type, and operating system.
  • Usage data such as pages visited, time spent on the site, and referring website, collected through cookies and similar technologies.
3. Purposes for Which We Use Your Personal Information

We use the personal information we collect for the following primary purposes, which are necessary to provide our services to you:

  • Responding to inquiries submitted through our contact form or other communication channels.
  • Scheduling, confirming, modifying, or reminding you of dental appointments and consultations.
  • Providing dental diagnosis, treatment planning, and clinical care, including maintaining your dental and medical records.
  • Communicating with you about the services and treatments you have requested (e.g., Invisalign and other treatments).
  • Billing and administrative management related to services rendered.
  • Complying with legal, regulatory, and health-authority obligations applicable to dental and healthcare providers in Mexico.

We may additionally use your information for secondary purposes not necessary for the service requested, such as:

  • Sending you promotional information about our treatments, services, or clinic news.
  • Conducting patient satisfaction surveys or requesting reviews/testimonials.
  • Improving our website, services, and internal statistics.

You may object to these secondary purposes at any time without this affecting the dental services you receive from us, by contacting us using the information in Section 9 below.

4. Sensitive Personal Data (Health Information)

As a dental clinic, we necessarily collect health-related data, which Mexican law classifies as sensitive personal data. We apply enhanced security measures to protect this information and only use it for the purposes of providing you with dental diagnosis, treatment, and related clinical and administrative care, or as required by law. We request your express consent, where legally required, before collecting or processing this type of data.

5. Legal Basis and Consent

We process your personal data based on:

  • Your consent, given when you submit information through our contact form, contact us by phone/WhatsApp or email, or schedule an appointment.
  • The necessity to provide the dental services you request.
  • Compliance with legal and regulatory obligations applicable to healthcare providers.

You may withdraw your consent at any time, subject to legal or contractual restrictions and the effect this may have on our ability to continue providing services to you, as explained in Section 9.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your personal data with the following categories of recipients, only as necessary and, where required, with adequate confidentiality safeguards:

  • Dental and healthcare professionals directly involved in your treatment.
  • Service providers who support our operations (e.g., IT hosting, appointment/communication platforms such as WhatsApp, email providers), acting under confidentiality obligations.
  • Laboratories or specialists to whom we refer you or who assist in your treatment, with your knowledge.
  • Government or health authorities, when required by applicable law or a valid legal order.

We do not transfer your personal data to third parties for purposes unrelated to those described in this Policy without your consent, except where permitted or required by law.

7. Data Retention

We retain your personal and clinical information for as long as necessary to fulfill the purposes described in this Policy, including the minimum retention periods required by Mexican health and civil regulations for clinical records, and thereafter for as long as necessary to comply with legal, accounting, or regulatory requirements, after which it is securely deleted or anonymized.

8. Security Measures

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information, including sensitive health data, against damage, loss, alteration, destruction, or unauthorized use, access, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (ARCO Rights)

As a data subject, you have the right to Access, Rectify, and Cancel your personal data, and to Object to certain uses of it (collectively, your «ARCO rights»). You may also withdraw your consent to the processing of your data at any time. To exercise any of these rights, please contact us at:

Email: info@clinicashimon.com

Phone / WhatsApp: +52 55 5403 7089 (WhatsApp)

Address: Paseo de las Palmas 920, int. 201-202, Col. Lomas de Chapultepec, C.P. 11000, Ciudad de México, Mexico

Your request should include your full name, contact details, a clear description of the personal data and right you wish to exercise, and any documents supporting your request. We will respond within the time frames established by applicable law. Please note that exercising certain rights (such as cancellation of clinical records still required by law) may be limited by our legal obligations as a healthcare provider.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics about site usage. You can configure your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function properly if you do so.

11. Third-Party Links and Services

Our website may contain links to third-party sites (such as our social media pages on Facebook and Instagram, or WhatsApp) and may use third-party tools (such as Google Maps to display our location). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

12. Children’s Privacy

Our services may be provided to minors in the context of dental treatment, always under the consent and supervision of a parent or legal guardian, who is responsible for providing and authorizing the minor’s personal and health data on their behalf.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The updated version will be posted on this page with a revised «Last updated» date. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business name: Clínica Shimon

Address: Paseo de las Palmas 920, int. 201-202, Col. Lomas de Chapultepec, C.P. 11000, Ciudad de México, Mexico

Phone / WhatsApp: +52 55 5403 7089 (WhatsApp)

Email: info@clinicashimon.com

Website: https://clinicashimon.com